Orders
Prices are calculated in Canadian dollars.
After an order is placed, a confirmation email will immediately be sent to you. Credit cards will be charged at the time of checkout for all items in your shopping cart.
Packaging
In keeping with the spirit of recycling, we ship using used boxes when possible. This allows us to be part of the solution in reducing waste in our landfills.
We might sometimes open the box of a large item that you had ordered to insert other items; this is to avoid oversize shipping surcharges.
Manufacturers periodically change the packaging of their products, without prior notice; therefore, the packaging of the product you receive might look different from the picture on our website and/or different from previous shipments of the same product.
Stock
Our inventory is updated weekly and while we strive to maintain an accurate inventory count, errors can and sometimes do occur. Occasionally, high demand causes us to run out of certain items before we can update our website. If an item you have ordered is not in stock, we will contact you via email. At that point, you have the option to wait for a new shipment (if it is not a clearance item) or cancel your pending order, or substitute for a similar product. Any price difference will be adjusted.
Product information and prices
We attempt to ensure that product descriptions and pricing on this web site are correct and current. Despite our best effort, errors may occur possibly making some information inaccurate, incomplete or outdated. We reserve the right to correct any of these inaccuracies and update our information without prior notice. You will be notified of any corrections to your order.
We cannot confirm the price of a product until after you order. In the event that an item is listed with an incorrect price or with incorrect or outdated product information, Pinky Blue shall have the right, at our sole discretion, to refuse, or cancel any orders placed for such item. In the event that an item is mispriced, Pinky Blue may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. While it is our practice to confirm orders by email, the receipt of an order confirmation email does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.
Colors
We make every effort to display the colors of the products that appear on our site as accurate as possible. However, the actual color you see will depend on your computer system and monitor. We can not guarantee that your computer will accurately display such colors.
Payment
Our secure online ordering system accepts Visa and Mastercard and it is available 24 hours a day/7 days a week to take your order.
You can also pay using Pay Pal which accepts most major credit cards.
Cancellations
Please contact us promptly about any cancellations you might have to make. You can cancel any item from your order, provided we have not packaged it for shipping. Special orders cannot be cancelled after we have placed our order to the distributor.
If you cancel an order after we have packaged it, but before it has been shipped, you may be charged a re-stocking fee of 5% of the value of the cancelled item(s).
If your order has already been shipped, and you decide to cancel it, you may return the item(s) to us but, you will be responsible for the cost of shipping the item(s) back to us, our outbound shipping cost and the applicable re-stocking fees. See our Returns and Exchanges policy. Please treat gift cards or certificates like cash. They are not replaceable or refundable if the certificate number is lost or stolen. Gift card or certificates purchases are not refundable.
Please note that special orders cannot be cancelled, once we have submitted the order to our supplier.
Privacy
Pinky Blue is committed to protecting your privacy. In particular, we want you to know we will not sell, rent or trade any information that identifies you to other companies or other third parties.
If you subscribe to our e-newsletter we will periodically e-mail you Pinky Blue News, containing editorial content, including notification regarding new products and services and promotional coupons. If, after subscribing to this service you would rather not receive this information, please select the unsubscribe link on the latest newsletter. |
